Are you passionate about providing exceptional customer service in a healthcare setting? Do you have a keen eye for detail and a strong understanding of medical terminology? If so, we have an exciting opportunity for you! We are currently seeking a dedicated and professional Patient Access Representative – Registration to join our dynamic team. This role is critical to ensuring a seamless patient experience from the moment they walk through our doors.
About Us
We are a leading healthcare organization committed to delivering high-quality patient care and outstanding customer service. Our mission is to provide compassionate, efficient, and accurate services to our patients, and we believe that our team is the cornerstone of achieving this goal. As a Patient Access Representative, you will play a vital role in supporting our mission by ensuring that every patient’s journey begins with a positive and professional interaction.
Responsibilities
As a Patient Access Representative – Registration, your primary responsibilities will include:
Patient Registration:
- Accurately collect and enter patient demographic and insurance information into our electronic health records (EHR) system.
- Verify patient identity and ensure all required forms are completed and signed.
- Update patient records as needed to maintain accuracy and compliance.
Insurance Verification:
- Verify patient insurance coverage and eligibility using online portals or by contacting insurance providers directly.
- Communicate any co-pays, deductibles, or out-of-pocket expenses to patients in a clear and compassionate manner.
Customer Service:
- Greet patients and visitors with a warm and professional demeanor.
- Answer phone calls, respond to inquiries, and provide information about services, appointments, and policies.
- Address patient concerns and escalate issues to the appropriate department when necessary.
Data Entry and Record Maintenance:
- Ensure all patient information is entered accurately and in a timely manner.
- Maintain confidentiality and comply with HIPAA regulations at all times.
- Assist with filing, scanning, and organizing patient records as needed.
Collaboration and Teamwork:
- Work closely with clinical staff, billing departments, and other team members to ensure a smooth patient flow.
- Participate in training and team meetings to stay updated on policies, procedures, and best practices.
- Collaborate with billing and coding teams to resolve any insurance-related issues.
Required Qualifications and Skills
To be successful in this role, you should possess the following qualifications and skills:
- Education: High school diploma or equivalent required. Additional certification in healthcare administration or related field is a plus.
- Experience: Minimum of 1-2 years of experience in patient registration, insurance verification, or a similar role in a healthcare setting.
- Medical Terminology: Strong knowledge of medical terminology and procedures.
- Data Entry Proficiency: Excellent typing skills and experience with electronic health records (EHR) systems.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to interact professionally with patients, families, and colleagues.
- Customer Service: A customer-focused mindset with the ability to handle difficult situations with empathy and patience.
- Organizational Skills: Strong attention to detail and the ability to multitask in a fast-paced environment.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with insurance verification tools.
Work Schedule and Benefits
This is a full-time position with a standard work schedule of Monday to Friday, 8:00 AM to 5:00 PM. Occasional weekends or overtime may be required based on organizational needs.
We offer a competitive benefits package, including:
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plans: 401(k) with employer match.
- Paid Time Off: Generous vacation, sick leave, and holiday pay.
- Professional Development: Opportunities for ongoing training and career advancement.
- Employee Wellness Programs: Access to wellness resources and mental health support.
Why Join Our Team?
At our organization, we value our employees and recognize the importance of their contributions to our success. As a Patient Access Representative, you will have the opportunity to make a meaningful impact on the lives of our patients while working in a supportive and collaborative environment. We are committed to fostering a culture of respect, diversity, and inclusion, and we encourage professional growth and development at every stage of your career.
How to Apply
If you are ready to take the next step in your career and join a team that values excellence and compassion, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and qualifications below.
